> For the complete documentation index, see [llms.txt](https://docs.sevenpens.com/drawtab/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sevenpens.com/drawtab/troubleshoot/tsg-multiple-pointers.md).

# TSG: Multiple pointers

## Overview

When using your drawing tablet, you may occasionally run into a situation where you see two pointers simultaneously. One pointer will be moved by your drawing tablet pen. The other pointer may also move in a similar way or stay still. Typically, both pointers flicker on and off very quickly.

## Cause

Having multiple pointers like this is not a hardware problem. It is a software problem and usually has to do with tablet drivers. Specifically, it occurs when there are multiple tablet drivers installed.

## Operating system

In my experience, this has only happened with Windows. I've never encountered anyone who has observed this on MacOS.

## Steps to fix (Windows)

This problem seems to happen when there are multiple tablet drivers on your Windows computer.

The first thing to do is uninstall every tablet driver on your computer.

Then restart the computer.

Sometimes uninstalling a tablet driver leaves little "bits" of the tablet driver behind. So I recommend running the [Tablet Driver Cleanup tool](/drawtab/guides/drivers/tablet-driver-cleanup-tool.md).

Once the tool is done, restart your computer.

Then finally install the tablet driver for your tablet.

To be safe, restart your computer one more time even if your tablet driver does not ask you to.

If these steps don't fix the problem, then you need to contact support.


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