TSG: Diamond pointer on Windows

Overview

You may occasionally encounter a situation on a Windows computer where the pointer shows as a small diamond shape instead of what you would expect.

Cause

This is fundamentally a tablet driver issue.

When you see the small diamond pointer, it means that Windows is not using your tablet driver. Instead Windows is using its built-in PNP driver support. More here: Windows PNP support

This could be because:

• You have not installed your tablet driver

• Your tablet driver is taking longer than expected to load

• Your tablet driver has crashed

Steps to fix

• Make sure you have the tablet driver installed.

• Uninstall it and reinstall it if necessary.

Notes

• This is NOT a failure of the tablet hardware or pen hardware.

• MacOS does not have this problem.

If you can't solve this problem, contact customer support.