> For the complete documentation index, see [llms.txt](https://docs.sevenpens.com/drawtab/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sevenpens.com/drawtab/troubleshoot/tsg-diamond-pointer-on-windows.md).

# TSG: Diamond pointer on Windows

## Overview

You may occasionally encounter a situation on a Windows computer where the pointer shows as a small diamond shape instead of what you would expect.

<figure><img src="/files/0rBDW7QtaK1bKL9XTuYY" alt=""><figcaption></figcaption></figure>

## Cause

This is fundamentally a tablet driver issue.

When you see the small diamond pointer, it means that Windows is not using your tablet driver. Instead Windows is using its built-in PNP driver support. More here: [Windows PNP support](/drawtab/guides/platforms/windows/windows-pnp-support.md)

This could be because:

* You have not installed your tablet driver
* Your tablet driver is taking longer than expected to load
* Your tablet driver has crashed

## Steps to fix

* Make sure you have the tablet driver installed.
* Uninstall it and reinstall it if necessary.

## Notes

* This is NOT a failure of the tablet hardware or pen hardware.
* MacOS does not have this problem.

If you can't solve this problem, contact customer support.