# TSG: Diamond pointer on Windows

## Overview

You may occasionally encounter a situation when using your drawing tablet on a Windows computer, that the pointer shows as a small diamond shape instead of what you would expect.

<figure><img src="/files/0rBDW7QtaK1bKL9XTuYY" alt=""><figcaption></figcaption></figure>

## Cause

This is fundamentally a tablet driver issue.

When you see the small diamond pointer, it means that Windows is not using your tablet driver. Instead Windows is using its built-in PNP driver support. More here: [Windows PNP support](/drawtab/guides/platforms/windows/windows-pnp-support.md)

This could be because

* You have not installed your tablet driver
* Your tablet driver is taking longer than expected to load
* Your tablet driver has crashed

## Steps to fix

* Make sure you have the tablet driver installed
* Uninstall it and reinstall if necessary

Notes

* This is NOT a failure of the tablet hardware or pen hardware
* MacOS does not have this problem

If you can't solve this problem, contact customer support.


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